Important information for you to read ...
All applicants will receive a Confirmation letter or email within two weeks of Trackers Earth receipt of your completed registration form. If your workshop contains an overnight component a packing list can be found in the overnight handbook on the camp page. Important: Please do not consider enrollment in a workshop official until you have received confirmation from Trackers Earth. Please check your bulk mail folder to see if it has been redirected to there.
All camp changes and cancellations must be received in writing via email. Please read on for specific program policies for changes and cancellations.
Change Requests for other program dates must be received in writing (via email) at least 7 days prior to your original program's start date. All changes are subject to availability.
Due to the popularity of our camps, parents often register to reserve a spot while still working out their schedule. This has led to an unsustainable amount of camp cancellations and changes. We have updated refund policy with this trend. Please register only if you are certain you have the availability to attend the camp the week you register for.
Both our summer and long-term programs have limited room in groups to insure quality mentoring. If someone leaves a program, we still have the expense of them attending due to commitments such as paying our educators. When we fill a camp and someone decides not to attend, it is often too late to find a student to take their place as waitlisted students have frequently chosen another program.
If you feel a need to go beyond our current refund policy, you can invoke our Best Fit Guarantee. Doing so recognizes some key points.
At Trackers we are confident we have the best camps and programs around. That said, we also know that not every organization is the the perfect fit for every family.
We offer our Best Fit Guarantee to ensure our programs are the best fit for your child and family. Obtaining a Best Fit Guarantee refund deactivates your account, preventing your family from attending other Trackers Earth programs in the future.
Tuition will be divided by total program days and we refund the remaining days. To get our Best Fit Guarantee, you must email us within one business week of the end of the camp otherwise it may be considered void.
If you want to return in the future, a decision will be made by our Regional Director and based on conversations about why you invoked the Best Fit Guarantee and how it can be a more positive fit in the future.
As we said, we are confident that our programs are the best camps available. This policy assures parents that our goal is an incredible and fantastic experience for your child. Feel free to contact us
*We reserve the right to charge a 25% administrative fee in circumstances where we feel the transaction has unduly burdened our administrative time. Or if people treat our staff rudely and curtly :-)
Trackers Earth reserves the right to refuse service to anyone. We strive to meet the needs of all participants, building a healthy working, learning and creative environment for all involved, both staff and client. Very rarely, and almost never, this requires the dismissal of a youth or adult participant. If this occurs prior to the program we evaluate the circumstance. There will be no refunds if dismissal occurs during the program. We take the responsibility for the health of every team member seriously and set our standards high, addressing challenges as it affects the emotional and physical well being of the group and program team, other paying clients continuing to derive value from the program and the emotional well being of our staff. Grounds for evaluation and possibly dismissal includes but is not limited to: dangerous activities, emotional distress beyond the scope of our instructors, racist, sexist and otherwise bigoted behavior, accusatory and aggressive unsolicited advise, expectations that participants or staff conform to another person's aggressively specific moral values and overwhelming, unspoken or indirect verbal, written or physically aggressive behavior. This is at the discretion of the instructor staff. We definitely appreciate well thought out and well versed feedback, both positive and negative, about how we can better meet each others needs in a functional way. We do not support censorship by any means.
Program benchmarks are set as goals only. These are subject to change based on our team collaboration with participants, including youth. They are also subject to change for other circumstantial issues, including but not limited to weather, cancellation of contractors and other options arise that instructors believe are more thematically appropriate. We are an outdoor program. Many of our activities are strenuous. We are not responsible for you or your child's ability to participate for any activity for any program due to physical or emotional limits.